New SCCM Support Tools – Configuration Manager Support Center

Author: Justin Gao

Date: 06/21/2014

Hi All :

System Center 2012 Configuration Manager Support Center helps you to gather information about System Center 2012 Configuration Manager clients, so that you can more easily address issues with those clients when working with product support specialists. Configuration Manager Support Center includes a tool that gathers a bundle of log files, and also a tool that is used by product support specialists to examine log files and other client data for in-depth analysis of issues with Configuration Manager clients.

You can from this link to download Configuration Manager Support Center : http://www.microsoft.com/en-us/download/details.aspx?id=42645&751be11f-ede8-5a0c-058c-2ee190a24fa6=True

When you installed Support Center, you can see two tools, are Support Center and Support Center Viewer:

You can use Support Center remote connecting computer and collect all data:

Collect result like this:

Client Details:

Client Policy:

Content:

Logs:

Regarding Configuration Manager Support Center , please refer TechNet Library : http://technet.microsoft.com/en-us/library/dn688621.aspx

Enjoy!

Justin Gao

Microsoft (China)